This page provides help articles organized by category to assist you in resolving common issues.
๐ฅ Most Viewed Help Articles
๐How to fix invalid transactions caused by "Insufficient position"
๐How to Resolve File Upload Errors Caused by Header Mismatch
๐How to Resolve File Upload Errors Caused by File Corruption
๐Why Your Coin Balances Donโt Match and How to Fix It
๐Not what I imagined Realized Gains/Losses to be
๐ฅ Transaction History Import & Upload
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I don't know how to download or upload transaction Files
๐ How to Download Transaction Files from Exchanges -
I don't know how to obtain or connect APIs
๐ How to Obtain Exchange API Credentials -
I don't know how to import or reflect DeFi transactions
๐ How to Import Wallet Transaction History
โ ๏ธ File Upload & API Integration Issues
- A file upload error has occurred
๐ How to Resolve File Upload Errors
๐Tips for Uploading Exchange Files Correctly - A Custom file upload error has occurred
๐ Tips for Uploading Custom Files Correctly
๐ How to Resolve File Upload Errors Caused by Corrupted Files - An API synchronization error has occurred
๐ How to Resolve API Synchronization Errors - Transactions are not reflected even though the API sync is complete
๐Why Transaction History May Not Appear via API Integration
๐ Invalid Transactions & DeFi Identification
- I want to resolve "Insufficient position"
๐ How to fix invalid transactions caused by "Insufficient position" - I want to resolve "Unsupported currency"
๐ How to fix invalid transactions caused by "Unsupported currency" - I want to resolve "Price lookup unavailable"
๐ How to fix invalid transactions caused by "Price lookup unavailable" - I want to resolve unidentified DeFi transactions
EVM Chains๏ผ๐ How to address "Unclassified (To classify)" DeFi transactions on EVM
Solana Chain๏ผ๐ How to Resolve Unidentified DeFi Transactions (Solana)
๐ Profit/Loss, Balances & Calculation Results
- My coin balance does not match
- My profit/loss is different from what I expected
๐ Why Does My Coin Balance (Position) Not Match?
๐ Profit/Loss and Coin Balance FAQ
๐ Why Is My Profit/Loss Different from What I Expected?
๐ค Account & Subscription
- I can no longer disable two-factor authentication (2FA)
๐ I Lost My 2FA Recovery Code. What Should I Do? - I'm not sure whether my subscription auto-renewal has been canceled
๐ How to Cancel Auto-Renewal
๐ How to Check Your Current Subscription Plan