This article describes "Unsupported currency", which is one type of invalid transaction.
Contents:
1. What is "invalid transactions"?
Cryptact calculates the cryptocurrency P&L using the calculation methods which are publicly available and the market prices. In the process of aggregating all transaction history together, any transactions that cryptact could not correctly handle due to insufficient information are flagged as Invalid Transactions and excluded from the P&L calculation. These invalid transactions are displayed as warnings and not errors.
Even though these invalid transactions are warnings and not errors, they are excluded from the PNL calculation, so the calculated PNL may end up being significantly different from what it should be. You must resolve all invalid transactions.
2. What is "Unsuported currency"?
When you upload a transaction for a currency that is not supported by cryptact, the system displays the transaction as "Unsupported currency" as a warning, flags it as an "Invalid Transaction" and excludes it from the P&L calculation. For the list of supported currencies/symbols, please refer to Supported Coins.
3. Confirming "Unsupported currency" and their causes
1. How to confirm "Unsupported currency"
In the "Transactions" screen, click "Status" →"Invalid" → "Unsupported currency (base)" → "Apply" to apply the filter and show only invalid transactions.
Click on the transaction to check the detail.
2. Cause of "Unsupported currency"
The main cause of "Unsupported currency" is below:
- You uploaded transaction history by API or exchange files for coins that we do not support.
Check that the coin is supported by cryptact
Search for the coin in Supported Coins . You will get a message "Sorry, coin with ticker name ●● is not currently supported" if it is not supported by cryptact.
4. How to fix "Unsupported currency"
Invalid transactions are excluded from the P&L calculation, which means that one invalid transaction may have a knock-on effect and cause other transactions to become invalid. In this case, fixing the oldest invalid transaction may also fix the other invalid transactions.
First, let's move to the assistant screen. You can find more details about the "Assistant" feature this link.
"Fix invalid transactions" → Click "Repair Wizard".
Click "Launch the Repair Wizard".
In the following screen, we are displaying the main invalid transactions and their quantities (remaining invalid transactions) on your transaction page.
The "Repair Wizard" automatically displays each Invalid transaction one by one on the screen in chronological order, starting from the oldest transaction date and time, and it prompts you to fix one issue at a time.
If you uploaded transaction history for coins that we do not support:
Please send a new coin addition request to the support desk. Alternatively, if it's urgent, you can create a custom coin yourself and input it in place of the unsupported coin. Please research and input the price of the custom coin on your own.
If you are going to input custom coin, please click "Edit" button.
You can see that "HHH" is not a valid base currency.
Please enter custom coin and price and click "commit".