This help page provides solutions for when you are unable to upload files from the exchange.
Contents
1．Examples of files not supported by cryptact
1-1．Order History File
It may be an order -- not execution -- file.
In order to calculate accurate profit and loss, individual trades (executions) are required. Orders, which aggregate trades and can be incomplete, partially filled, or active for long periods of time generally cannot be used for accurate calculations.
1-2．Files whose contents are difficult for a third party to interpret
Some files available on exchanges duplicate information, or are missing information, or aggregate your transactions in a way that makes it difficult to accurately calculate profit and loss (ex. annual order summaries).
1-3．Outdated files
In some occasions, we have to remove support for some older files that conflict with current files that are downloadable from the exchange.
2．Files supported by cryptact
Please check this page for instructions on downloading files supported by cryptact and ensure that you are downloading the files correctly.
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