How to unlock your account

This page provides instructions on how to unlock your account.

Table of Contents

1. What is Account Lock?

2. How to Unlock Your Account

 

1. What is Account Lock?

For security reasons, your account will be temporarily locked if you fail to log in five consecutive times on cryptact's login page. After the lock, the login page will continue to display "The email address or password is incorrect" as shown below.

 

2. How to Unlock Your Account

If you fail to log in five or more times, an email titled "Your cryptact account has been locked" will be sent to your registered email address. Please follow the instructions to reset your password. You can also reset your password from here.

*If you have not received the email, please check your spam folder.

*For detailed instructions on how to reset your password, please refer to the following help page.

How to Change (Reset) Your Password