This help page explains cryptact’s new pricing plans effective September 9, 2024.
Thank you for using cryptact. As part of our ongoing efforts to improve our services, we have revised our pricing plans and appreciate your understanding.
Please note that this page is intended for customers who subscribed before September 9, 2024.
If you subscribed on or after that date, you do not need to review this page.
Table of Contents
5. Process for Applying New Plans
6. How to Change Plans/How to Subscribe to Paid Plans
9. Contact Us
1. Plan Revision Date
Monday, September 9, 2024
2. Applicable Customers
All customers using c ryptact
*If you are using an existing plan with auto-renewal enabled (ON), you will continue to use the existing plan. How to check your current subscription plan
*Regarding "Accountant" plan, please refer to the below help page.
[Important] Notice of Revision to For Tax Accountants plan (Effective September 9, 2024)
3. About the Old Plan/New Plan
Old Plan: Plans on September 8, 2024 and before
New Plan: Plans from September 9, 2024
4. Revision Details
We will offer four plans: Free-Pro.
The Pro plan offers three options for transaction limits.
Pro+ 381 USD/560 AUD, Pro Unlimited 533 USD/784 AUD per year, tax included
*USD and AUD amounts listed are for reference only.
Convenient Features Across All Plans
Convenient features such as automatic identification of transactions from overseas exchanges, DeFi/NFT transactions, and the ability to add custom transactions will now be available across all plans. Previously, adding history from overseas exchanges and using DeFi features required subscribing to a paid plan, but these functionalities are now accessible across all plans.
- Automatic handling of domestic and overseas exchange transactions (including API integration)
- Automatic identification of DeFi transactions
- Automatic identification of NFT transactions
- Upload custom files, sub-category functionality for custom files
Notes
- You can use the above features even with the new Free plan.
- Email support is available only for paid plans. Please also utilize the Help Center.
Data Retention Plan:
For users who plan to take a long break from trading cryptocurrencies, we have established a new "Data Retention Plan"(3,960 yen/year inc tax) starting September 9, 2024. This plan allows you to safely store your transaction data and calculation results that have been saved in cryptact. For more details, please refer to our help page.
What is the Data Retention Plan?
5. Process for Applying New Plans
As before, paid plans will automatically renew one year from the contract date. To check the current plan details and auto-renewal settings, please refer to the following help page.
How to check your current subscription plan
◆ Switching to the New Pricing Plan
1. First Time Customers
Customers who sign up for new contracts on or after September 9, 2024, will be guided by the new plan.
2. Customers Wishing to Change to the New Paid Plan
Changes on or after September 9, 2024, will apply the new paid plan. Changes on September 8, 2024 and before, can only select the old paid plan. The application timing of the new plan varies depending on the plan you are currently subscribed to and the plan you newly sign up for.
Your current plan will not be automatically changed. Depending on your preferences, the required actions may vary, so please review the following information. For details on how to change your plan, please refer to "6. How to Change Plans / How to Subscribe to Paid Plans." If auto-renewal is enabled (ON), the plan will be automatically renewed with the same plan when the current plan's expiration date is reached. Therefore, if you wish to change your plan, please complete the change procedure by the day before the expiration date.
i: If you want a new paid plan that is more expensive than the old paid plan: The new paid plan will be applied immediately.
ii: If you want a new paid plan that is less expensive than the old paid plan: You can select the new paid plan September 9 onwards, but it will be applied after the expiration of the current plan.
3. Customers Currently Using the Free Plan
On September 9, 2024, it will automatically transition to the new [Free Plan]. The transaction history data will be carried over as is.
◆ Continuing with the Old Pricing Plan
With the revision of the pricing plan, the currently contracted plan will not change automatically. Please check the following as your response will vary depending on your preference.
1. Continuing to Use the Existing Plan September 9, 2024 onwards
Please ensure that auto-renewal is enabled (on). If auto-renewal is enabled, you can continue to use the existing plan.
Example: If you want to continue using the old [Entry Plan], make sure to enable auto-renewal by the day before the current plan's expiration date, and it will automatically renew under the existing old [Entry Plan].
*You need to enable the auto-renewal setting by the day before the existing plan's expiration date. In this case, even if it is past September 9, as long as you set it before the existing plan's expiration date, there will be no problem.
*Please check the following help pages for how to check the expiration date of your subscribed plan and how to set auto-renewal.
How to check your current subscription plan
After canceling the subscription for a paid plan, how to re-enable automatic renewal for the plan
2. Wishing to Change to Another Old Paid Plan
Changes on September 8, 2024 and before, will apply the old paid plan. From September 9, 2024, only the new paid plan can be selected.
Your current plan will not be automatically changed. Depending on your preferences, the required actions may vary, so please review the following information. For details on how to change your plan, please refer to "6. How to Change Plans / How to Subscribe to Paid Plans." If auto-renewal is enabled (ON), the plan will be automatically renewed with the same plan when the current plan's expiration date is reached. Therefore, if you wish to change your plan, please complete the change procedure by the day before the expiration date.
i: If you want an old paid plan that is more expensive than the current old paid plan: You need to select it by September 8. Once selected, the relevant plan will be applied immediately.
ii: If you want an old paid plan that is less expensive than the current old paid plan: You need to select it by September 8. Once selected, it will be applied after the expiration of the current plan.
Other:
If you do not need to subscribe to a paid plan next year because you will not be making any transactions, but you want to retain the data already uploaded, you can select the [Data Retention Plan] from September 9, 2024. What is the Data Retention Plan?
6. How to Change Plans/How to Subscribe to Paid Plans
For information on how to change your plan, please refer to the help page.
How to Subscribe to or Change a Pricing Plan
7. Campaign Information
"Keep your plan"
*Please see below link for more details about the campaign information. (Japanese only)
https://www.cryptact.com/news/keep-your-plan-campaign
8. Frequently Asked Questions
For questions (Q&A), please check below help page.
https://support.cryptact.com/hc/en-us/sections/34471551740313
9. Contact Us
If you have any questions about the new pricing plans, please contact us by clicking the "Support" button displayed at the bottom right of the help page screen.
cryptact Help Center: https://support.cryptact.com/hc/en-us