This help page describes solutions to cases where custom files cannot be uploaded.
Contents
1.Unsupported trade type is detected
1.1 What are unsupported trade types?
1． Unsupported trade type is detected
1.1 What are unsupported trade types?
If a transaction type not supported by cryptact is entered in column B (Action) of the custom file, a message is displayed as an unsupported transaction type.
1.2 Examples and Solutions
Ex１：If a type other than the corresponding transaction type of cryptact is entered in Column B (Action) of the custom file
SEND * in the following cases.
* Cryptact does not support a transaction type called SEND.
Message at file upload
Ex２：If column B (Action) of the custom file is left blank
Message at file upload
Solution
In column B (Action) of the custom file, please enter the type of transaction that is supported by cryptact. (This field is required.) Please refer to the help page below to learn more about the types of transactions and how they are processed for profit and loss recognition.
PNL calculation for each transaction type
2. Invalid data is detected
2.1 What is an invalid value?
If an unexpected value is entered, a message is displayed as an invalid value.
2.2 Example and Solution
Ex１：If a non-numeric entry is made in column H (Fee) of the custom file
Message at file upload
Solution
In column H (Fee), please list the amount (positions), not the currency name of the fee paid for the transaction. If no fee was charged, please enter "0".
Ex２：If column H (Fee) in the custom file is left blank
Message at file upload
Solution
For custom files, all fields except "Comments" are required, so be sure to enter column H (Fee) as well. If there is no fee, please enter "0".
Ex３：If the same currency name is entered in Column D (Base) and Column G (Counter)
Message at file upload
Solution
The Base currency and the Counter currency must be different currencies. Please double check the currency name.
3. Invalid coin symbol
3.1 What is an invalid coin symbol?
If a coin created with a custom file is an unsupported coin on cryptact, a message will be displayed indicating an invalid coin symbol.
3.2 Examples and solutions
Even for coins supported by cryptact, if lowercase letters are included, they will be recognized as an invalid coin symbol. Therefore, please enter the base currency in uppercase letters.
Ex 2： If the coin created with a custom file is an unsupported coin on cryptact.
First, please check here to confirm if the coin is supported by cryptact. If it is not a supported coin, please create a custom coin. For more details, please refer to the "Entering the Base Currency" section on the help page below.