FAQ

Invalid transactions

• What is "Wizard" in the Source of the list of transactions?
• Other Causes of Invalid Transactions

Updates of automation

• Our Support Status for Bitget
• Our Support Status for bitFlyer
• Our Support Status for bitbank
• Our Support Status for Bybit.
• Our Support Status for Binance Japan
• Our Support Status for Binance

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File upload issue

• How to solve the exchange file upload error
• How to solve the exchange file upload error (2)
• How to solve the problem of custom file upload error
• "Invalid Header" error when uploading files - causes and solutions
• What is "No new transactions found in the uploaded file. This could be because the transactions are either already uploaded or from a locked date"
• How to resolve”If you opened or resaved your file, you may not be able to upload”

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API connection issue

• Margin transactions are not reflected in the Binance API
• Accidental Double Counting in API Integration - Causes and Countermeasures:
• API sync status is lost - cause and resolution
• I switched from file to API, but I want to switch to getting all history via API

How to add manually

• What is "Detected a zero volume transaction on {coin name}"
• How to handle Donated Coins
• Fees Paid to cryptact as Expenses
• Giving coins away for free to a third-party
• How to record liquidity staking transactions
• Obtaining XYM (symbol) with opt-in

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Coin/token

• Coin name and symbol change history -Updated as needed
• A coin was previously not supported by cryptact and I uploaded the trade history using a custom coin. Now, we started supporting this coin. What should I do?
• Response to Scam tokens
• The deal with coin lost to fraud or transaction errors.

NFT/Game

• How to create custom files for uploading NFT trades
• How to record transactions for STEPN
• How is level-up in STEPN treated in the pnl calculation (level-up of NFT)?
• How to use simplified method in custom file

Calculation Results

• What to do when coin positions do not match after fixing invalid transactions?
• How to adjust the coin position after fixing all invalid transactions
• Not what I imagined Realized Gains/Losses to be
• Automatically Generated Sale/Purchase of Crypto Fee from Previous Transaction
• Calculation Method for Transaction Type "Tip" on Transactions Page
• Automatically generated sale for transfer fee in previous transaction

Others

• For customers who need an introduction to our partner tax accountants
• Causes and Solutions for Errors When Opening the cryptact Page
• Can I restore my previous data?
• What should I do with the history from a closed exchange?
• FTX: Our process rule of IEO at FTX via API
• Regarding Changes to the Handling of FTX/Borrow History

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New Pricing Plan Revision (Effective September 9, 2024)

• Q1. I am subscribed to an old paid plan. What will happen after the plan revision?
• Q2. I want to sign up for the new plan. How should I proceed?
• Q3. I am using the old [Free Plan]. What will happen after the plan revision?
• Q4. How many transaction records can be added with the new [Free Plan]?
• Q5. With the new [Free Plan], can I receive email support?
• Q6. I subscribed to the old paid plan of cryptact before the plan revision date. Can I switch to the new plan now?

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