FAQ

Invalid transactions

• (...) is not supported as a base currency

File upload issue

• "Invalid Header" error when uploading files - causes and solutions
• What causes the "No new transactions in uploaded file" message and how to handle it
• What should I do if I have several transaction history files?

How to add manually

• Giving coins away for free to a third-party

Coin/token

• A coin was previously not supported by Cryptact and I uploaded the trade history using a custom coin. Now, Cryptact started supporting this coin. What should I do?

NFT

• How to create custom files for uploading NFT trades
• How is level-up in STEPN treated in the pnl calculation (level-up of NFT)?

Updates of automation

• How to load history for different Bybit trade types (updated as needed)
• Trade types that can be obtained via Binance API

Others

• Can I restore my previous data?
• FTX: Our process rule of IEO at FTX via API
• FTX: Deposit/Withdrawals of USD stable coins become USD trades
• Change in handling of Coincheck BSV hardfork record