FAQ
Invalid transactions
Updates of automation
- Our Support Status for Bitget
- Our Support Status for bitFlyer
- Our Support Status for bitbank
- Our Support Status for Bybit
- Our Support Status for Binance Japan
- Our Support Status for Binance
File upload issue
- How to solve the exchange file upload error
- How to solve the exchange file upload error (2)
- How to solve the problem of custom file upload error
- "Invalid Header" error when uploading files - causes and solutions
- What is "No new transactions found in the uploaded file. This could be because the transactions are either already uploaded or from a locked date"
- How to resolve”If you opened or resaved your file, you may not be able to upload”
API connection issue
- The method to add additional API endpoints
- Bybit API Endpoint: How to Resolve Access Permission Error for Convert History
- Margin transactions are not reflected in the Binance API
- Accidental Double Counting in API Integration - Causes and Countermeasures:
- API sync status is lost - cause and resolution
- I switched from file to API, but I want to switch to getting all history via API
How to add manually
- What is "Detected a zero volume transaction on {coin name}"
- How to handle Donated Coins
- Fees Paid to cryptact as Expenses
- Giving coins away for free to a third-party
- How to record liquidity staking transactions
- Obtaining XYM (symbol) with opt-in
Coin/token
- Coin name and symbol change history -Updated as needed
- Cryptact’s Approach to the Migration to MATIC/POL Tokens
- A coin was previously not supported by cryptact and I uploaded the trade history using a custom coin. Now, we started supporting this coin. What should I do?
- Response to Scam tokens
- The deal with coin lost to fraud or transaction errors.
DeFi
NFT/Game
Calculation Results
- What to do when coin positions do not match after fixing invalid transactions?
- How to adjust the coin position after fixing all invalid transactions
- Not what I imagined Realized Gains/Losses to be
- Automatically Generated Sale/Purchase of Crypto Fee from Previous Transaction
- Calculation Method for Transaction Type "Tip" on Transactions Page
- Automatically generated sale for transfer fee in previous transaction
Others
- How to unzip a 7-Zip File
- How to unlink the selected exchange in the assistant.
- For customers who need an introduction to our partner tax accountants
- Causes and Solutions for Errors When Opening the cryptact Page
- Can I restore my previous data?
- What should I do with the history from a closed exchange?
New Pricing Plan Revision (Effective September 9, 2024)
- Q1. I am subscribed to an old paid plan. What will happen after the plan revision?
- Q2. I want to sign up for the new plan. How should I proceed?
- Q3. I am using the old [Free Plan]. What will happen after the plan revision?
- Q4. How many transaction records can be added with the new [Free Plan]?
- Q5. With the new [Free Plan], can I receive email support?
- Q6. I subscribed to the old paid plan of cryptact before the plan revision date. Can I switch to the new plan now?