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  1. Help page
  2. FAQ

FAQ

Updates of automation

  • Cryptact's Support Status for Bybit.
  • Cryptact's Support Status for Binance.
  • Cryptact's Support Status for Kucoin

File upload issue

  • "Invalid Header" error when uploading files - causes and solutions
  • What causes the "No new transactions in uploaded file" message and how to handle it
  • What should I do if I have several transaction history files?

How to add manually

  • Giving coins away for free to a third-party
  • SPOT borrowing/returning of cryptocurrencies

Coin/token

  • A coin was previously not supported by Cryptact and I uploaded the trade history using a custom coin. Now, Cryptact started supporting this coin. What should I do?
  • Response to Scam tokens

NFT

  • How to create custom files for uploading NFT trades
  • How is level-up in STEPN treated in the pnl calculation (level-up of NFT)?

Calculation Results

  • What to do when coin positions do not match after fixing invalid transactions?

Others

  • Can I restore my previous data?
  • FTX: Our process rule of IEO at FTX via API
  • FTX: Deposit/Withdrawals of USD stable coins become USD trades
  • Change in handling of Coincheck BSV hardfork record

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