Logo
English (US) 日本語
What can we help you with?
  1. Help page
  2. FAQ

FAQ

Invalid transactions

  • (...) is not supported as a base currency

File upload issue

  • "Invalid Header" error when uploading files - causes and solutions
  • What causes the "No new transactions in uploaded file" message and how to handle it
  • What should I do if I have several transaction history files?

How to add manually

  • Giving coins away for free to a third-party

Coin/token

  • A coin was previously not supported by Cryptact and I uploaded the trade history using a custom coin. Now, Cryptact started supporting this coin. What should I do?

NFT

  • How to create custom files for uploading NFT trades
  • How is level-up in STEPN treated in the pnl calculation (level-up of NFT)?

Updates of automation

  • How to load history for different Bybit trade types (updated as needed)
  • Trade types that can be obtained via Binance API

Others

  • Can I restore my previous data?
  • FTX: Our process rule of IEO at FTX via API
  • FTX: Deposit/Withdrawals of USD stable coins become USD trades
  • Change in handling of Coincheck BSV hardfork record

© pafin Inc.