This page provides information on cryptact’s policy for supporting DeFi transactions.
Table of contents:
1. Support Level
| Support Level | Information | Priority |
| Priority Support | We generally aim to handle the support requests within approximately two weeks. Cases of higher importance will be given priority. | High |
| Standard Support | We generally aim to handle the support requests within approximately three months. As cases are handled in sequence, it may take some time. | Middle |
| Limited Support | We will assist you within the scope possible, depending on the nature of your inquiry. | Low |
The above timeframes are provided as general guidelines. Actual response times may vary depending on the nature and volume of inquiries. We kindly ask for your understanding in advance.
2. Support Policy
2.1 Overview
To provide the best possible service to a wider range of users, we classify support levels into three support levels based on blockchain usage, stability, and infrastructure reliability.
Each level differs in terms of the scope of automation, response speed, and range of features provided.
2.2 Details of Each Support Level
- Priority Support
This is the highest level of support. We actively respond to new smart contracts and DeFi protocols, and support requests from customers are handled with the highest priority.
Currently supported chains:
- Avalanche
- Arbitrum
- Base
- Bitcoin
- BNB Smart Chain (BSC)
- Ethereum
- Optimism
- Polygon
- Standard Support
We maintain existing support and add new smart contract support as needed. However, compared to Priority Support, it may take longer to process requests.
Currently supported chains:
Astar
Berachain
Robinhood
Solana
Soneium
Sonic
Sui
Unichain
zkSync Era
-Limited Support
We mainly provide our existing automatic identification, and new smart contracts are not covered by automatic identification. For “Unclassified (To classify)” transactions, please select the transaction type manually.
Currently supported chains:
- Abstract
- Cardano
- Celo
- Gnosis
- HyperEVM
- Linea
- Mantle
- Oasys
- Plasma
- Scroll
- Sei
- World
2.3 Review of Support Levels
We regularly review the support level of each chain based on factors such as usage and network status. If automatic synchronization for a chain is discontinued as a result of a review, you can continue to reflect your transactions in cryptact by using a custom file.
- How to Create a Custom File
- How to Upload DeFi Transactions Via a Custom File
- How to upload a custom file
If you have any questions regarding the above support policy, please contact us via the “Support” button located at the bottom right of this Help Center page.