A. From September 9, 2024, email support will only be available for paid plans. For those on the [Free Plan], email support is provided only for inquiries related to "coin/exchange/blockchain addition requests", "file upload/API/coin issues", "contract/account/pricing plan," and "feedback". For other questions, such as how to use cryptact, please refer to the help page.
Please refer to this page for cryptact support policy
For more details about the plan revision notice, please refer to the following help page.
[Important] Notice of cryptact Plan Revision (Effective September 9, 2024)
What are the old and new plans?
Old Plan: Plans on September 8, 2024 and before
New Plan: Plans from September 9, 2024